We strive to fulfill our web orders within one business day of receipt. Orders over $100 before taxes ship free (unless your order is greater than 40 LBS); all other orders are charged a $9.00 flat rate across Canada.
Oversized, heavy (40LBS) or beyond destination shipments may incur additional shipping charges; you will be contacted with these for approval before we fulfill your order. Items below 150 lbs will ship via a courier service; items above 150 lbs or over-sized items will ship via a freight service.
Note that we are unable to deliver to PO boxes; orders will be shipped to the nearest hold for pickup facility, and you will be contacted when your order is available for pickup.
A note to our American customers; while we are just north of the border, do remember that we are in another country. As such, your order may incur additional duties, taxes and brokerage fees that are not included in our shipping costs. These additional taxes and duties are not the responsibility of VacWorks, and we are unable to make estimations on these possible charges. Be prepared to pay these fees at the point of delivery of your order. Note as well that we do not charge state taxes, and these are also collected at the point of delivery.
All orders are charged in Canadian dollars; any exchange rate between currencies is calculated by your financial institution or credit card at the time of the transaction.
You may return most new, unopened items within 30 days of delivery for a full refund (excluding shipping). Items returned after 30 days can be exchanged for store credit.
We’ll also pay the return shipping costs if the return is a result of our error (receipt of an incorrect or defective item, etc.). If you need to return an item, please Contact us as soon as possible with your order number and details about the product you would like to return. We will respond in a prompt manner with instructions on how to proceed.
You should expect to receive your refund within 3 business days after we receive the returned product at our store. Refunded purchases may take several days for your financial institution to process.